Conn's HomePlus in Nashville, TN Closed now

Reviews about Conn's HomePlus

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  May 21, 2020, by Brenda Calderon
  Their name says it all. I purchased a red chaise a grey couch and ottoman a microwave and dishwasher a $1600 dishwasher at that! So upset. When they delivered the chaise it was damaged leaning to the side, their response not to replace it but to use the warranty and fix it, this is a new piece they brought to me damaged and I can only use the warranty . So now I have a chaise that’s still leaning but they did fix it go figure. Ottoman ripped at seems 3 months after having it, they replaced it through warranty. Ripped again 1 month after that, their now trying to fix it, said they sent parts to my home but I didn’t receive them I thought I had them since I had 2 bags but they were the microwave parts. Also the couch is peeling in the creases only 1 year after having it. They sent someone out and said they don’t cover that but they told me when purchasing they cover anything! Hmmm. Now to the dishwasher there was a center piece that broke because the plate was not attaching to it. They had to fix that, it takes them so long to fix stuff at least 2 different appointments meaning money lost for me cause I have to take off work. They just left fixing microwave and dishwasher, they said I need to rinse my dishes. Well what it’s a $1600 dishwasher are u kidding me. It mildewed all my dishes. I keep telling them it’s not drying or cleaning my dishes, and it’s black and white mildew all in my dishwasher and all on my dishes:( they keep saying it’s working. I also told the technition and supervisor that came to my house, I shouldn’t have to rinse any dishes by hand and the tech said the sales ppl will tell you anything to buy it. The thing is I did my research I clean houses and the better arms and sprayers on dishwashers get stuff clean without rinsing. They said they turned up the heat it’s good to go. I waited till cycle was over and I rinsed my dishes also and it’s still not working. I called them back to see if they would exchange my item, they said no Only Volunteer repossession or return 30 days after purchase. Wow that’s a way to treat your customers. Are you kidding me! They have me locked in on payment now and I can’t do anything to fix their crappy service. They don’t even deserve one Star it’s 0 for me. I will never use them and I will warn others about them their def cons! Buyer Beware!