Sleep Number in Nashville, TN Open now

Reviews about Sleep Number

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  November 02, 2019, by Misty Bejma
  If you are looking for a restful experience with sleep number you won't get it you will get a NIGHTMARE!!! This is how it started, waited 10 minutes before a salesman was available. Lawrence was the salesperson. Ordered an I8. I ordered the bed a month ago, paying cash. Originally was given a delivery date of 4/8 then 20 minutes after ordering and leaving the storeLawrence called saying there was a computer glitch and it would be 4/28 before we could get it and we wouldn't be charged the $175 delivery. My husband and I both said that still wasn't acceptable. I even called the manager Felicia who was so very rude in her tone and demeanor but she has since moved to Iowa. Good ridence to her. THe delivery date was changed to 4/15. Then only part of it arrived but they weren't able to put it together. The delivery guys smelled bad, per my husband. A new manager Daniel at the Opry Mills store where I bought the I8, promised yesterday 4/15 we would have it today 4/16 and he would put it together himself and at 5 pm I called the store today 4/16 and can't get anyone to answer but voicemail. They are open until 9. I have company coming tonight and only one bed to sleep in. What are we suppose to do? I am livid because I feel I got shafted by the sleep number company. $8000 is too much to pay for the incompetence and run around we have received. If I hadn't already removed and given my bed away on the proposed day of delivery I would just accept a refund but no telling if I'd ever a dime of it back. Not very trusting of this company. Well it is now Monday 4/17 and we just received the final parts to our bed by UPS but no one can put it together until 4/23. Ridiculous!!! We should not have to pay for the incompetence of this company's management, shipping, distribution and sales force. If I could give them negative stars they would receive multiple negative stars. They may have a great product but I couldn't tell you if they did because I've yet to experience any product or quality from this Sleep Number Company at all. IVE LOST SLEEP OVER THIS! Stay away from this company.
• ★ ★ ★ ★ ★

  October 23, 2019, by Grace Speck
  Purchased a sleep number bed from Josh at the Opry Mills location. Super customer service at this store, as well as fair pricing. The bed is a wonderful new addition to our home, makes for a very happy family. Many thanks to Josh for all his guidance.